PROWL Support

We're here to help. Browse the FAQ below or contact us directly.

Frequently Asked Questions

How do I restore my purchases?
Open the App → tap Settings → tap "Restore Purchases". Your PROWL Pro upgrade, Starter Pack, and any prowl packs will be restored automatically.

My prowls balance disappeared after reinstalling.
Prowls earned through gameplay are stored locally. If you were signed in with an account, some progress syncs via Game Center. Purchased prowl packs can be restored — see above. Earned prowls cannot be recovered after deletion.

How do I delete my account?
Open the App → Settings → Delete Account. This permanently removes all local data including your score, streak, lives, and prowls. This cannot be undone.

I was charged but didn't receive my purchase.
First try Restore Purchases (Settings). If the issue persists, Apple handles all billing — request a refund directly through Apple: reportaproblem.apple.com.

The ad isn't loading / I can't double my payout.
Rewarded ads require an internet connection and may occasionally be unavailable depending on ad inventory. If no ad is available, tap "Bank" to collect your payout normally.

How do I turn off notifications?
Go to your device Settings → Notifications → PROWL → toggle off. Alternatively, open the App → Settings → toggle off "Daily Bonus Reminders".

The game is crashing.
Make sure you're running the latest version of the App and iOS. Force-quit and relaunch. If it persists, please email us with your device model and iOS version.